Contact information
5. Contact Page
Title: Contact Us
Intro:
We're here to help.
Questions about your order, your mug, or a gift? Send us a message and we'll reply within [24-48] hours, Monday to Friday.
Form fields: Name · Email · Order number (optional) · Topic (dropdown: Order status, Damaged or broken item, Returns or exchange, Product question, Something else) · Message · Send Message button
After sending:
Thanks for reaching out! We've got your message and will reply within [24-48] hours. Please check your spam folder if you don't see our email.
Below the form:
Email: memoria3b6@gmail.com
Response time: [24-48] hours, Monday to Friday
Business name: NookMug
Before you write to us:
- Where's my order? Check the tracking link in your shipping email.
- Broken mug? Send us photos within 7 days and we'll make it right.
- Returns: see our Refund Policy.