Shipping policy

Order Processing
Orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment is confirmed. You'll receive an order confirmation email right away and a tracking email when your order ships.

Shipping Time
After shipping, delivery usually takes [7-12] business days within the United States. Delivery times are estimates, not guarantees, and can be affected by carriers, weather, and high-volume periods.

Shipping Cost
[Choose one: Free shipping  / Free shipping over USA otherwise .] The cost is shown at checkout before you pay.

Where We Ship
We ship to [the United States / list countries]. If your location isn't available at checkout, contact us.

Tracking
You'll get a tracking number by email when your order ships. Tracking can take 2-4 days to update. If it hasn't moved after 5 business days, contact us.

Shipping Address
Please check your address before ordering. We can change it only before the order ships. We aren't responsible for orders sent to an incorrect address entered at checkout.

Fragile Items
Each mug is packed with protective materials to help it arrive safely. If it arrives damaged, see our Refund Policy.

Customs and Duties (international orders only)
Customs duties or import taxes may apply in your country and are your responsibility.

Split Shipments
If you order multiple items, they may ship separately and arrive on different days.

Delayed or Missing Orders
If your order hasn't arrived within [20] business days of shipping, contact us and we'll investigate and send a replacement or refund if needed.

Lost or Stolen Packages
If tracking says delivered but you didn't receive it, check with neighbors and your local post office, then contact us within 7 days and we'll help where we can.

Contact
memoria3b6@gmail.com · [24-48] hours