Refund policy
Thank you for shopping with NookMug. If you're not happy with your order, we're here to help.
30-Day Returns
You can request a return within 30 days of delivery. The mug must be unused, in its original condition, and in its original packaging.
How to Start a Return
- Email [your support email] or use our Contact page with your order number and the reason for the return.
- We'll reply within [24-48] hours with return instructions.
- Ship the item back as instructed. Please don't send returns to the address on your original shipping label.
Returns sent without contacting us first may not be accepted.
Return Shipping
[Choose one: Customers pay return shipping, except for damaged or wrong items / We provide a prepaid return label.] Original shipping charges are non-refundable. Please pack the mug securely, since returned items that break in transit can't be refunded.
Refunds
Once we receive and inspect your return, we'll email you. If approved, your refund goes to your original payment method within [5-10] business days. Your bank may need extra time to post it.
Damaged, Broken, or Wrong Items
Mugs can break in transit. If yours arrives broken, damaged, or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the mug and the packaging. We'll send a free replacement or a full refund, and you won't need to return the item.
Exchanges
Want a different item? Contact us within 30 days and we'll arrange an exchange, subject to stock.
Items We Can't Accept
- Used, chipped, or customer-damaged mugs
- Returns after 30 days
- Items without original packaging
Late or Missing Refunds
If you haven't received your refund after [10] business days, check your bank account, then your card company, then contact us.
Cancellations
You can cancel before your order ships. Once it ships, you can return it under this policy.
Contact
memoria3b6@gmail.com· Response time: [24-48] hours